Cert III in Hospitality – Front of House

Course Code: SIT30616

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

Possible job titles include:

  • espresso coffee machine operator
  • food and beverage attendant
  • front desk receptionist
  • front office assistant
  • function attendant
  • function host
  • gaming attendant
  • guest service agent
  • housekeeper
  • restaurant host
  • senior bar attendant
  • waiter.

The following Units of Competency are a typical example however may vary based on the Registered Training Organisation.

 Units of Competency
SITHIND002Source and use information on the hospitality industry
SITHIND004Work effectively in hospitality service
SITXCCS006Provide service to customers
BSBITU306Design and produce business documents
SITHFAB002Provide responsible service of alcohol
SITHFAB014Provide table service of food and beverage
SITXFAB007Serve food and beverage
SITHFAB003Operate a bar
BSBWOR203Work effectively with others
SITXCOM002Show social and cultural sensitivity
SITXHRM001Coach others in job skills
SITXWHS001Participate in safe work practices
SITXFSA001Use hygienic practices for food safety
SITHCCC005Prepare dishes using basic methods of cookery
SITHCCC011Use cookery skills effectively