Course Code: SIR30216
Duration: 12 months
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
The following Units of Competency are a typical example however may vary based on the Registered Training Organisation.
|Units of Competence||Nominal Hours|
|SIRXWHS002||Contribute to workplace health and safety||20|
|SIRXRSK001||Identify and respond to security risks||30|
|SIRXCOM002||Work effectively in a team||30|
|SIRXIND001||Work effectively in a service environment||45|
|CHCDIV001||Work with diverse people||40|
|SIRXCEG001||Engage the customer||30|
|SIRXCEG002||Assist with customer difficulties||40|
|SIRXCEG003||Build customer relationships and loyalty||40|
|SIRRINV001||Receive and handle retail stock||40|
|SIRXMKT001||Support marketing and promotional activities||30|
|SIRRMER001||Produce visual merchandise displays||35|
|SIRWSLS002||Analyse and achieve sales targets||35|
|SIRXSLS001||Sell to the retail customer||20|