Course Code: SIR30216
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Units of Competence
SIRXWHS002 Contribute to workplace health and safety
SIRXRSK001 Identify and respond to security risks
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
CHCDIV001 Work with diverse people
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRRINV001 Receive and handle retail stock
SIRXMKT001 Support marketing and promotional activities
SIRRMER001 Produce visual merchandise displays
SIRWSLS002 Analyse and achieve sales targets
SIRXSLS001 Sell to the retail customer