Cert III in Retail

Course Code: SIR30216

Duration: 12 months

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

The following Units of Competency are a typical example however may vary based on the Registered Training Organisation.

 Units of CompetenceNominal Hours
SIRXWHS002Contribute to workplace health and safety20
SIRXRSK001Identify and respond to security risks30
SIRXCOM002Work effectively in a team30
SIRXIND001Work effectively in a service environment45
CHCDIV001Work with diverse people40
SIRXCEG001Engage the customer30
SIRXCEG002Assist with customer difficulties40
SIRXCEG003Build customer relationships and loyalty40
SIRRINV001Receive and handle retail stock40
SIRXMKT001Support marketing and promotional activities30
SIRRMER001Produce visual merchandise displays35
SIRWSLS002Analyse and achieve sales targets35
SIRXSLS001Sell to the retail customer20